14-Day Refund Policy
Last Updated: March 16, 2026
Tempo Hospitality Group is committed to delivering valuable insights and consulting services through the Tempo Momentum Program and related offerings.
To provide confidence in our services, we offer the following refund policy.
1. Eligibility for Refunds
Clients may request a refund within 14 days of purchase if they are not satisfied with the service.
Refund requests must be submitted within 14 calendar days from the purchase date.
2. Conditions
Refund eligibility may depend on the status of the service provided.
Eligible for Refund
Refunds may be granted if:
• the client has not yet received a completed assessment or report
• the client has not participated in a consulting session
• the service has not yet been delivered in full
Not Eligible for Refund
Refunds may not be available if:
• consulting sessions have already been completed
• reports, assessments, or financial simulations have been delivered
• work has been substantially performed
This policy protects the time and analysis invested in producing customized reports.
3. How to Request a Refund
To request a refund, please contact us with the following information:
• name
• business name
• email used for purchase
• date of purchase
• reason for request
Requests can be submitted to:
Refund requests are typically reviewed within 5–7 business days.
4. Processing Refunds
If approved, refunds will be issued using the original payment method when possible.
Processing time may vary depending on the payment provider.
5. Policy Changes
TempoHG reserves the right to modify this refund policy at any time. Updated policies will be posted on this page.